Frequently Asked Questions

Where are my tickets?

Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe.

Can I change, cancel, or get a refund on my order?

It depends on the details of your order, there are different rules for replacing, canceling and refunding tickets.

What happens if my event was canceled or postponed?

If your event is canceled due to reasons related to COVID-19, we’ll contact you via email with details about your options. To allow us to help as many fans as possible, please wait for our email update before reaching out with refund requests. For more details on our specific policies, please read below.

While we always want events listed on our site to occur safely and as-scheduled, if your event was officially canceled by the venue or event promoter, there is no need to worry! You’re protected by our Buyer Guarantee, and Useseat will reach out to you with options for your refund.

Can I trust tickets purchased from Useseat?

You can absolutely trust Useseattickets! Tickets for Useseat are sold from event organizers.

How do I reset my password?

Changing your password on Useseat can be done on either your smartphone or from a computer. On the login screen, you will see a Forgot Password option to click. Now enter the e-mail address associated with your Useseat account. A password reset e-mail will now be sent to that e-mail address.

How to get help or contact us?

You must go to the help section in the top menu, where you will have the option to contact us by mail, or send us a short message. After which our team will process your request and respond to you as soon as possible.

Updating your Postal Address

If your event/festival tickets or wristbands are sent to you and you need to update your address at an upcoming event, you can do so by contacting us by mail.

Why can't I see the option for Payment Plan?

We work with a wide variety of event promoters and festival organisers to bring the best possible experiences.

As a result of this, it may not always be possible to offer a payment plan as a method of payment.

Can I pay my balance off early?

Our payment plans cannot be paid in full earlier than the scheduled payments outlined.

Once a payment plan has been set up for an order, we are not able to amend the schedule of the payments, so it isn’t possible to manually make a payment earlier or pay off the rest of the outstanding balance.

Failed Payments

The most common reasons for a payment failing are the card being cancelled (i.e. after being lost or stolen), expired, or if there are insufficient funds in the bank account.